Privacy Policy


  1. General
  • Your privacy is important to us. The purpose of this Privacy Policy is to inform you of how Knock2Live Pte Ltd (“K2L”, “we” or “us”) collects, uses and discloses your Personal Data (as defined below). Please take a moment to read this Privacy Policy so that you are aware of and understand the purposes for which we collect, use and disclose your Personal Data.
  • We may amend this Privacy Policy from time to time to ensure it is consistent with our internal developments and/or changes in regulatory requirements. Please note that you shall be responsible to regularly review the Privacy Policy. Your continued use of our services after any such amendments shall be deemed to constitute your consent to be bound by the amended Privacy Policy.
  1. Your Personal Data
  • In this Privacy Policy, “Personal Data” means any information which can be used to identify you or from which you are identifiable. These include:
  • your name, NRIC, passport number, telephone number, mailing address, email address and educational background;
  • your payment related information such as your credit card information;
  • information about your use of our website and services including cookies and IP addresses; and
  • information about your use of and interaction with our website and/or services including computer and connection information, device capability, bandwidth, statistics on page views, and traffic to and from our website.
  1. How we collect your Personal Data
  • We may collect your Personal Data in the following ways:
  • when you register for an account with us;
  • when you use our services;
  • when you make payment in respect of our goods and/or services;
  • when you interact with our customer service officers;
  • when you use certain in-app features that captures your facial data;
  • when you request that we contact you;
  • when you respond to our surveys and other initiatives;
  • when you provide us with feedbacks or complaints;
  • when you submit your Personal Data to us for any other reason.
  • It is your responsibility to ensure that all Personal Data submitted to us is complete, accurate, true and correct.
  • If you provide us with any Personal Data relating to a third party, you represent to us that you have obtained the consent of the third party to you providing us with their Personal Data for the respective purposes.
  1. Purposes for collecting, using and disclosing your Personal Data
  • We generally collect, use and disclose your Personal Data for the following purposes:
  • to verify your identity;
  • to provide you with our services;
  • to manage your account;
  • to respond to your feedback or complaints;
  • to interact with you;
  • to conduct audits, reviews and analysis of our internal processes;
  • to review content generated on and for our services;
  • to protect and enforce our legal rights;
  • to prevent, detect and investigate crime including money-laundering;
  • to comply with any applicable rules, laws and regulations, codes of practice or guidelines or to assist in law enforcement and investigations by relevant authorities; and/or
  • any other purpose relating to any of the above.
  1. Disclosing your Personal Data
  • We may disclose your Personal Data to the following third parties (whether they are located overseas or in Singapore):
  • affiliates or members of our corporate group;
  • agents, contractors or third party service providers who provide us with support services (e.g. processing credit card payments);
  • external business partners in relation to corporate promotional events;
  • our professional advisors such as our auditors and lawyers;
  • any business partner, investor, assignee or transferee (actual or prospective) to facilitate business asset transactions (which may extend to any merger, acquisition or asset sale);
  • anyone to whom we transfer or may transfer our rights and duties;
  • relevant government regulators or authority or law enforcement agency to comply with any laws or rules and regulations imposed by any governmental authority; and
  • any other party to whom you authorise us to disclose your personal data.
  1. Third-Party Sites
  • Our website may contain links to other websites operated by third parties. We are not responsible for the privacy practices of websites operated by third parties that are linked to our website. We encourage you to learn about the privacy policies of such third party websites. Once you have left our website, you should check the applicable terms, conditions and policies of the third party website to determine how they will handle any information they collect from you.
  1. Cookies
  • When you access or use our services, we or our authorized service providers may use “cookies”, “web beacons” and other tracking technologies where small data files are sent to your browser or device to store and track information about you. The cookies, web beacons and other tracking technologies are used to track information such as the number of users and their frequency of use, online behavioural data, profiles of users and their preferred sites. You may disable cookies on your respective browser or device but please note that if you do so, some parts of our website may become inaccessible or cease to function properly.
  1. International Data Transfer
  • By using our services you agree that your Personal Data may be transferred from the country in which you are present to another country. If your Personal Data is so transferred we will ensure that the recipient in that other country is obliged to protect your Personal Data at a standard of protection comparable to the protection under applicable laws.
  1. Retention of your Personal Data
  • We will retain your Personal Data only for as long it is necessary to fulfil the purposes set out in this Privacy Policy unless a longer retention period is required or allowed by law. Once your Personal Data is no longer necessary or we no longer have a legal or business purpose for retaining your Personal Data, we will destroy or prevent access or use of such Personal Data for any purpose other than compliance with this Privacy Policy or in accordance with the requirements of applicable laws.
  1. Protecting your Personal Data
  • While we will take reasonable technical and physical security measures to safeguard your Personal Data from unauthorised access and disclosure, please understand that the transmission of information via the internet is not completely secure and we cannot guarantee the security of your Personal Data transmitted through any online means. Hence, any transmission remains at your own risk.
  1. Withdrawal, Access and Correction of your Personal Data
  • If you wish to obtain access to or make corrections to your Personal Data please login to the relevant account through which the Personal Data was provided.
  • If you wish to withdraw consent to the use of your Personal Data, please contact our Personal Data Protection Officer at However, please note that if you do so, you may not be able to access and use all our services.
  1. Governing Law
  • This Privacy Policy shall be governed by Singapore Law.